Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

Personalized, customized, or made-to-order products may require additional processing time. Estimated production times will be shown on the relevant product page when applicable.

SHIPPING TIMES

Delivery times vary depending on destination, shipping method, carrier, and product availability.

Estimated transit times shown at checkout are estimates only and are not guaranteed.

Shipping delays may occur due to holidays, weather, carrier disruptions, customs, or other circumstances outside our control.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before payment.

Promotional or free-shipping offers may apply when stated on our website.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Roseply is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information provided by the customer.

DAMAGED OR LOST PACKAGES

If your order arrives damaged, please contact us within 7 days of delivery and include your order number and clear photos of the item and packaging.

If tracking shows a package as delivered but you have not received it, please first check with household members, neighbors, and the shipping carrier.

If you still cannot locate the package, contact us and we will assist where reasonably possible.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless otherwise stated.

CUSTOMS DELAYS

International shipments may be subject to customs processing and inspection. Roseply is not responsible for delays caused by customs authorities.

ORDER CHANGES

Once an order has entered fulfillment, we may not be able to change the shipping address or shipping method.

Please contact us as soon as possible if you need to request a change.

CONTACT US

For shipping-related questions, please contact our customer service team through the Contact Us page.

Last updated: September 2026