Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Roseply. Throughout the site, the terms “we,” “us,” and “our” refer to Roseply.
By visiting our website, purchasing from us, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
1. ONLINE STORE TERMS
You must be legally able to enter into a binding agreement in your jurisdiction to use this website or make a purchase.
You may not use our products or services for any unlawful or unauthorized purpose.
2. PRODUCTS AND PRODUCT INFORMATION
Roseply offers floral gifts, preserved flowers, botanical products, tea-related products, personal-care items, decorative objects, and other flower-inspired products.
We make reasonable efforts to display product colors, materials, dimensions, and details accurately. However, actual products may vary slightly due to natural materials, production methods, lighting, screen settings, or handmade characteristics.
Preserved flowers and botanical materials are natural products and may contain slight variations in shape, color, size, and texture.
Product images may include styling props that are not included with the product unless specifically stated.
3. PERSONALIZED AND MADE-TO-ORDER PRODUCTS
Some Roseply products may be personalized, customized, or made to order.
Customers are responsible for reviewing personalization details before submitting an order.
Once production has begun, customized or made-to-order items may not be changed, cancelled, returned, or refunded except where required by applicable law or where the item arrives damaged, defective, or incorrect.
4. ORDERS
We reserve the right to accept, refuse, limit, or cancel any order at our discretion.
An order is not considered accepted until payment has been successfully processed and the order has been confirmed.
If we cancel an order after payment has been received, the applicable payment amount will be refunded.
5. PRICING AND PAYMENT
Prices are displayed in the currency shown on our website and may change without notice.
Taxes, duties, shipping charges, and other applicable fees may be added at checkout depending on the customer's location.
We reserve the right to correct pricing, product information, or other errors at any time.
6. SHIPPING AND DELIVERY
Estimated delivery dates are provided for convenience and are not guaranteed.
Delivery times may be affected by carriers, customs, weather, holidays, inventory availability, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address.
Please refer to our Shipping Policy for additional information.
7. RETURNS AND REFUNDS
Returns, refunds, exchanges, cancellations, and damaged-order claims are governed by our Return and Refund Policy.
Certain personalized, customized, made-to-order, opened, consumable, personal-care, final-sale, or otherwise non-returnable products may not be eligible for return.
8. TEA, BOTANICAL AND PERSONAL-CARE PRODUCTS
Information provided on this website regarding tea, botanicals, soaps, essential oils, personal-care products, ingredients, or similar products is provided for general informational purposes only.
Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical advice.
Customers are responsible for reviewing ingredients and determining whether a product is appropriate for their individual needs.
9. INTELLECTUAL PROPERTY
All website content, including branding, logos, graphics, photographs, product designs, text, videos, and other materials, belongs to Roseply or its respective licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, or commercially use our content without prior written permission.
10. PROHIBITED USES
You may not use this website:
• For unlawful or fraudulent purposes
• To violate intellectual property rights
• To transmit malicious code or harmful software
• To collect personal information from others without authorization
• To interfere with the security or operation of the website
• To misrepresent your identity or provide false information
• To engage in abusive, deceptive, or harmful activity
11. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with third-party services, including payment providers, shipping providers, social networks, and other platforms.
We are not responsible for the content, availability, policies, or practices of third-party websites or services.
12. DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, our website, products, and services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, or error.
Nothing in these Terms excludes rights or warranties that cannot legally be excluded.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Roseply will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
14. PRIVACY
Your submission of personal information through our website is governed by our Privacy Policy.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will always be posted on this website. Continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by law.
16. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.
17. GOVERNING LAW
These Terms will be interpreted in accordance with applicable laws and regulations relevant to Roseply and the customer's location, where required.
18. CONTACT INFORMATION
Questions regarding these Terms of Service may be submitted through our Contact Us page.
Last updated: September 2026